Refund policy

Loopvolt returns and refunds

We offer a 90-day money-back guarantee from delivery. If you are not satisfied, contact us within 90 days to start a return.

Use our contact form and include your order number. We will reply with return instructions and the return address. Please contact us before sending a return so it reaches the correct return location.

Return shipping is paid by the customer. We recommend a tracked shipping service, as we can’t be responsible for returns lost in transit. There are no restocking fees. Once your return is received, we will refund the original payment method. Your bank or payment provider may take additional time to post the refund.

If your item arrives faulty or damaged, contact us with your order number and photos and we will arrange a replacement or refund at no cost to you.

Free package protection

Package protection is included at no extra charge on every order. If your parcel is lost or arrives damaged, contact Loopvolt with your order number and, for damaged items, photos of the item and packaging. We will help arrange a replacement or refund. This benefit is provided directly by Loopvolt.

This policy does not limit any rights you have under applicable consumer law.